If you’d like to contact us, you can send an email through to Hello@thethreadbox.co.uk.

We will aim to get back to all emails within 2 working days.

Colour match required?

If you’ve got a fabric and you’re after a colour match for thread, then let us know! contact us at hello@thethreadbox.co.uk or using the above contact form and let us know the details, these can then be sent to the below address.

Colour Match, Unit A, Tavy Business Centre, Rowden Wood Road, Pitts Cleave Industrial Estate, Tavistock, Devon, PL19 0NU

Be sure to contact us first to ensure we are expecting your sample and can act upon it once received. We do our best to provide this quickly but at busy times this may take up to 5 working days before we can provide a response.

Our address is our warehouse and not open to the public, please do not attempt to visit as no access to our stores will be granted.

Letters, general correspondence and supplier information can all be sent through the post to the below address.

The Thread Box, Unit A, Tavy Business Centre, Rowden Wood Road, Pitts Cleave Industrial Estate, Tavistock, Devon, PL19 0NU

If you wish to return items please see our returns details and contact us at returns@thethreadbox.co.uk before sending any items. Without prior contact, returns may not be accepted.