Who we are?

We are thethreadbox.co.uk and this privacy policy notifies it’s users how we use and protect the information we receive when our website is used.

What personal data we collect when you visit our site?

• When visiting our site, we’ll automatically collect certain information about the device you are using to access it. This information includes details about the type of device (Pc/Mobile), the browser being used and the IP address of your internet connection. We may also specifically identify your device with a unique, randomly generated identifier.
  
• Whilst navigating our site, we’ll collect information about the which pages our users visit and the duration they are visited for. This will also include which links are used to navigate our site and the keywords used to use our search functionality.
  
• When navigating to our site, we shall collect details as to how you located our site and which third-party website referred you to our site, this may include information as to which keywords were used to locate our site.
  
• This information collected is referred to as Device information and is not directly associated with information that can personally identify our users. This information will only be stored on our systems for as long as is required to allow the user to use our site for its intended purpose.

What are cookies and how do we use them?

• The device information we collect are from using cookies. These are small data files that are placed on a users browser when a device connects to our site. Cookies will often include the anonymous, randomly generated unique identifier in order for us to acknowledge this is the same device being used to access our site.
  
• Some of the cookies we use are for the purpose of ensuring our site is functional for its intended purpose. For example, when adding items to your basket. we will store this information using cookies placed on your device so that these items will remain in your basket whilst using our site. These cookies are seen as essential as these provide the basic requirements for our site to be functional. These cookies are not identifiable to you as a living person.
  
• Further cookies may be used by third-party companies for the purpose of tracking and monitoring the use of our site. These are companies we have chosen to use for functionality purposes in order to analyse the use of our site and to further improve our site. These cookies at times, may indirectly identify the user as a living person. These cookies are seen as optional, and will require consent before being placed on a users device. We do not sell space for third-party cookies to be placed on our store and this information received is not sold to any companies by us.

Log Files

• We may collect information about a users actions on our site and record this information in log files. This information may included details such as IP Address, device type, browser, internet service provider as well as being linked to date & time stamps. This information will only be kept for as long as is necessary for the purpose of our site functionality and for analytical purposes.

What personal information we collect when purchasing or registering an account.

• When a user makes a purchase of any goods or services that we offer for sale, when registering for an account, or signing up for a newsletter or stock notification, you may be asked to provide certain personal information. This information may include personal identifiers such as a users Name, Address, Contact Information & Date of Birth.
  
• When making a purchase of goods or services that we offer for sale, you will be asked to enter payment details such as, credit/debit card information, Bank details or other payment details depending on the payment options selected.
  These details are never stored directly by us and will be processed by a payment gateway (a secure company that processes payments such as Stripe or PayPal) and not directly by us. These services may ask if you want to store your purchase information for faster checkout at a later date, where you agree to do this we do not have any direct access to this full information and it is never stored on any database we hold. To help identify stored cards, we may have access to the last 4 digits of a card, the type of card and the expiry date, this is purely for the purpose to help the user identify which card(s) it is they have stored. A stored card can always be removed from a customers account with options to do so available within the users account profile.
  
• This data is referred to as Personal information and can directly be associated to an individual.

How we use your personal & device information.

• We use device information collected in order to help us screen for potential risk, fraudulent activity as well as to improve & optimise our site and to analyse the success of our marketing and social media campaigns.
  
• We use personal information collected in order to fulfil orders for goods or services purchased through our site and to communicate with our users directly. Communication for this purpose will be specific to a transaction whether that is associated with the purchase of goods or services through our site, in the from of order acknowledgements, order updates or review requests or due to a request form being submitted. This can be in the form of contact us forms, back in stock notifications or other directly provided messages that are not specific to a transaction.
  
• We may also use personal information for the purposes of advertising and marketing both goods & services as well as for the latest information about our site. We will only use personal information for this purpose when consent has been provided, a user will have the option to remove this consent at any time.

When we share your personal & device information.

• We share both personal & device information with third-party companies for the purposes of data processing on our behalf. We will only share information with third-parties in so far as they assist us with the using of your information.
  
• We may share personal & device information with third-party companies for the purposes of processing orders for goods or services purchased through our site. This may include but is not limited too, delivery/courier services, order management services and other service providers that are directly associated to fulfilling an order that is received.
  
• We may also share your personal & device information in order to comply with applicable laws & regulations or to respond to any lawful request for information we received, or to otherwise protect our rights.
  
• We may share your personal or device information to provide you with targeted advertisements or marketing communications we believe might be of interest to you. This information may require sharing details to third-party networks such as Google, Bing, Facebook, Pinterest, Instagram and other platforms that offer advertising opportunities.

Do not track signals.

• Our site does not alter its data collection and use practices when your browser exhibits a Do Not Track signal.

GDPR & other regulatory requirements

• If you are a resident of a country where specific regulatory data right processes are in place you will have certain rights under these regulations. We endeavor to uphold all standards of these regulation.
  
• Under these rights, you may request to access your data, receive a copy of that data, rectify a mistake in that data or have any data removed that is not specifically required to process a direct functional requirement of our site or that does not contravene any requirements we have by law.

This privacy policy may be updated at any time in order to reflect changes to our business practices, operational requirements or to adhere to updated laws & regulations.

To contact us about information contained within this policy or request access to your data under the above details provided please contact privacy@thethreadbox.co.uk.